Payment and Refund Policy

Welcome to the hypertension health management subscription services provided by planforbp.com (hereinafter referred to as "this Website"). To protect your legitimate rights and interests and clarify matters related to service payment and refunds, this policy is formulated. Please read it carefully before subscribing to the services. Your payment行为 will be deemed as your consent to all contents of this policy.

I. Payment Rules

(I) Service Pricing

The dietary plans, exercise plans and related subscription services provided on this Website have clear pricing, which shall be subject to the amount displayed on the service page. The pricing may change due to factors such as service content updates and market adjustments. The latest price shall be subject to the page display when you place an order.

(II) Payment Methods

A variety of secure payment channels are supported, including but not limited to:

• Credit cards / debit cards (Visa, Mastercard, UnionPay, etc.)
• Third-party payment platforms (localized options such as PayPal, Alipay, etc. are provided according to regions)
• All payments are protected by encryption technology to ensure information security, and this Website does not store complete payment card information.

(III) Payment Confirmation

• After completing the payment, the system will immediately generate an order and send a confirmation email to your registered email address, including order details, service period and usage instructions.
• If you do not receive the confirmation information after payment, please check your spam folder or contact customer service for inquiry.

(IV) Subscription Cycle and Renewal

• Subscription services are charged by cycle (such as monthly, quarterly, annual), which shall be subject to the package you choose.
• Automatic renewal service: If you select "Automatic Renewal", the system will deduct the fee for the next cycle from your payment account 24 hours before the expiration of the current cycle. You will be reminded by email before renewal; you can turn off automatic renewal at any time in "Account Settings".

II. Refund Policy

(I) Refundable Situations

1. Unused service: Within 7 days after the subscription service takes effect, if you have not used any core services (including not submitting health data, not generating dietary / exercise plans), you can apply for a full refund.
2. Service quality problems: If the service cannot be used normally due to technical failures of this Website and is not solved within 3 working days, you can apply for a refund of the fee for the corresponding unused cycle.
3. Duplicate payment: In case of duplicate payment due to system reasons, the overpaid amount will be refunded within 7 working days after verification.

(II) Non-refundable Situations

1. The service has been used for more than 7 days, or a personalized diet plan and exercise plan have been generated and implementation has started;
2. Refund is requested due to your personal reasons (such as misoperation, incorrect information filling, no longer needing the service, etc.);
3. Refund is applied for because the plan is invalid due to your failure to provide true health data as required by the service;
4. Using the service by improper means (such as stealing others' accounts, registering with false information).

(III) Refund Process

1. Submit application: Submit a refund application through the Website's "Customer Service Center" or send an email to [customer service email], explain the reason for the refund and provide information such as order number and payment certificate.
2. Review and processing: We will review your application within 3 working days, and may contact you for supplementary information if necessary.
3. Refund arrival: After the review is passed, the refund will be returned to your payment account by the original way within 7-14 working days. The specific arrival time shall be subject to the processing cycle of the bank or payment platform.

III. Other Instructions

1. If you have any questions about the service content, it is recommended to consult the customer service for confirmation before payment to avoid unnecessary disputes.
2. For additional fees incurred due to exchange rate fluctuations, bank handling fees, etc., the refund will be settled according to the actual received amount.
3. This policy only applies to the subscription services provided by this Website. The refund rules for services cooperating with third-party platforms shall be subject to the agreement of the cooperative platform.

IV. Contact Us

If you have any questions about payment or refund, you can contact customer service through the following ways:

• Customer service email: [email protected]
• Working hours: Monday to Friday 9:00-18:00

This policy will be updated irregularly according to business development, and the latest version shall be subject to the Website announcement. Continuing to use the service after the update is deemed as consent to the changed content.