Hypertension Payment and Refund Policy

This Payment and Refund Policy (hereinafter referred to as "this Policy") applies to users who access and use https://www.planforbp.com (hereinafter referred to as "this Website"), which is operated by Hong Kong Engine International Co., Limited (hereinafter referred to as the "Operator"). By purchasing hypertension health management subscription services through this Website, you are deemed to have read, understood, and agreed to all terms of this Policy. The Operator reserves the right to amend this Policy as necessary for business development. Any revised policy will be published on this Website and shall take effect upon publication. Users are advised to review this Policy periodically.

I. Payment Rules

(I) Pricing

The pricing for diet plans, exercise plans, and related hypertension health management subscription services provided on this Website shall be as displayed in real time on the respective service pages. The Operator may adjust pricing based on market conditions and business needs. Price changes shall not apply retroactively to orders already paid.

(II) Payment Methods and Security

Supported payment methods include credit/debit cards (Visa, Mastercard, UnionPay), third-party payment platforms (PayPal, Alipay, etc.). Third-party payment options are provided according to the user's region;
This Website employs encryption technology to protect user payment information and does not store complete payment card details at any stage, ensuring the security of the payment process.

(III) Subscription Cycles

Subscription cycles available on this Website include 7-day trial, monthly, quarterly, and annual billing. The specific cycles available depend on the service package displayed.

(IV) Payment Confirmation

Upon completion of payment, the system will automatically generate a valid order and send a payment confirmation email to the user's registered email address. The email will include order number, subscription service details, payment amount, validity period, and other key information. Users may query order details in the account center. If you do not receive a confirmation email after a successful payment, please contact customer service for verification without delay.

(V) Automatic Renewal

Unless the user manually disables the automatic renewal function, the subscription service will automatically initiate a renewal charge 24 hours before the expiration of the current billing period. Upon successful payment, the subscription period will automatically extend;
Users may disable the automatic renewal function at any time through the "Account Settings" section on this Website. After the change takes effect, the subscription will not automatically renew upon expiration of the current billing period.

II. Refund Policy

(I) Refundable Situations

Users may apply for a refund when any of the following circumstances applies. The Operator will process the refund in accordance with the corresponding rules:

Unused Service Refund: Within 7 days after the subscription service takes effect, if the user has not submitted health data and has not generated any personalized diet/exercise plans, the user may apply for a full refund;
Service Quality Issue Refund: If the user is unable to use the subscription service normally due to technical failures on this Website, and the Operator fails to resolve the failure within 3 business days, the user may apply for a refund;
Duplicate Charge Refund: If the system erroneously charges the same order more than once, the Operator will, upon verification, refund the overpaid amount in full to the user's original payment account within 7 business days.

(II) Non-Refundable Situations

The Operator will not accept refund applications in any of the following circumstances:

The subscription service has been in use for more than 7 days, or personalized diet/exercise plans have been generated and the user has commenced implementation;
The refund is requested for personal reasons, including but not limited to accidental purchase due to operational error, user-provided information errors, or the user no longer wishing to maintain the subscription;
The user failed to provide accurate health data, rendering the personalized plan generated by the Operator invalid, and the user applies for a refund on that basis;
The user has engaged in improper use of the service, including but not limited to purchasing services using another person's account, fraudulent account registration, or using the service for prohibited activities.

(III) Refund Process

Submit Application: Users must submit a refund application through the customer service center or customer service email on this Website. The application must include the order number, reason for refund, relevant supporting documents, and payment recipient information;
Review and Processing: Upon receipt of a refund application, the Operator will complete the review within 3 business days and inform the user of the outcome by email;
Fund Return: After the refund application is approved, the Operator will return the refund amount to the user's payment account via the original payment channel within 7–14 business days. The actual crediting time depends on the processing period of the payment institution.

III. Other Provisions

Before payment and purchase of a subscription service, users with questions regarding service content, pricing, payment methods, or other matters may contact customer service for consultation in advance;
For cross-border payments, any exchange rate differences and payment institution fees arising during the refund process shall be settled based on the actual amount received. Related costs shall be borne by the user;
For third-party payment and cooperative services offered through this Website, the applicable service rules and terms shall be governed by the official agreements of the respective third-party platforms. The Operator shall not be liable for matters relating to such third-party platforms.

IV. Contact Us

If you have any questions regarding payment, refunds, or the use of subscription services, you may contact us through the following channels. We will respond promptly and address your inquiries:

Customer service email: [email protected]